Description

Summary

WE ARE LOOKING FOR an Assistant Rooms Operations Manager- Front Office

Job Summary:



The Hyatt Regency Portland at the Oregon Convention Center is seeking a dynamic and experienced Assistant Rooms Operations Manager to join our team.



The Assistant Rooms Operations Manager effectively and proactively monitors the daily functions of the Operations teams, particularly the Rooms division. This role supports the Front Office and Housekeeping departments, while mainly focusing on the Front Office. This leader works closely with all hotel departments to ensure a successful and effective operation resulting in a positive guest experience.

Responsibilities include but not limited to:

• Supports and manages the Operations departments while working closely with department managers and directors and other hotel divisions
• Supervise, Empower, Lead, Coach and Motivate the Operations teams including hourly colleagues, leads, and supervisors, towards achieving exceptional guest service results and complete colleague engagement
• Ability to assist the hotel in reaching service scores on our guest surveys
• Ensure thorough communication and understanding with guests and other departments by reviewing hotel events and activities
• Support Operations leaders in proactively reviewing staffing and equipment needs
• Responsible for maintaining a high energy, positive, professional appearance
• Facilitates an environment establishing highest standards of quality service and ensures implementation through effective hiring, training development, promotion and continuous reinforcement
• Administrative tasks may include the facilitation of payroll, reports, forecasts, point of sale procedures, inventory and budget
• Performing daily walk-throughs in Operations departments to ensure full compliance with Department of Health regulations and Hyatt Corporate standards

What are the additional benefits of working at the Hyatt Regency Portland?

Our team members work in an environment that demands exceptional performance yet reaps great rewards. Whether its career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
• Health Benefits for you and your dependents
• Paid Vacation, Sick and Holidays
• 401K Plan with Matching Contributions
• Employee Stock Purchase
• Wellbeing Programs
• Tri-Met discount
• Complementary Meals
• Tuition Reimbursement Program
• Family Bonding Benefits as well as Oregon Paid Leave
• Complimentary hotel nights, friends & family discounts at Hyatt properties around the world

About Hyatt Regency Portland

Whether traveling for business or pleasure, Hyatt Regency Portland has everything a traveler could need under one hotel roof with over 600 guest rooms, 16 suites and over 39,000 sq. ft. of meeting space. You will rest comfortably in spacious rooms and suites. Enjoy delicious breakfast at Bridgetown, fresh brewed coffee from Portland Coffee Roasters and homemade pastries at The Market or meet for drinks at Spoke & Fork Bar. Reenergize in the 24-hour StayFit™ Gym or enjoy a run along the Willamette River. If you are hosting a meeting or event, our hotel sits directly next to the Oregon Convention Center which houses 328,909 sq. ft. of flexible meeting space.

At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences. Join us for this incredible opportunity to be a key member of our leadership team at Hyatt Regency Portland and Hyatt Hotels; a company that continuously earns a spot on Fortune's 100 Best Companies to Work For®, Fortune's Great Place to Work®, and Fortune's 100 Best Workplaces for Millennials

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Qualifications

• Full Time Management Position that requires full flexibility, including the ability to work weekends, evenings, holidays, and some overnights if needed.
• A true desire to understand and anticipate the needs of others in a fast-paced environment
• Refined verbal and written communication skills
• Must be proficient in general computer knowledge
• Candidates should be extremely creative, innovative, detail oriented and organized
• Strong hotel operations experience
• Previous experience as Operations supervisor or manager preferred
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, strong developer and trainer and effective in providing exceptional customer service